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Off the Lead: How Sandy Paws Simplified Dog Walking & Field Bookings with Bewkd
Running a pet service business in a coastal area like Mevagissey comes with a unique mix of opportunity and complexity.
For Tate Richardson, owner of Sandy Paws Mevagissey, demand wasn’t the problem - managing it was.
Offering dog walking, secure dog field trips, drop-ins and more across St Austell, Mevagissey, Polgooth, Charlestown, Duporth and Pentewan, the business had grown through trust, reliability, and word of mouth.
But behind the scenes, bookings were anything but simple.
The Challenge: Juggling Walks, Field Trips and Messages
Before using Bewkd, Tate managed everything manually:
- WhatsApp messages
- Texts and phone calls
- Notes and mental tracking
- Bank transfers for payments
This became increasingly difficult as services expanded beyond standard walks to include secure dog field trips and drop-ins.
“Between walks, field bookings and drop-ins, I was constantly checking messages and trying to keep track of everything. It got overwhelming.”
The main issues
- No central system for different service types
- Time-heavy admin replying to every enquiry
- Risk of missed or overlapping bookings
- Manual payment tracking
- Limited visibility across multiple locations and services
With customers spread across several towns and booking different types of services, things were starting to feel reactive rather than controlled.
The Switch: One Booking System for Walks, Fields & More
Tate introduced Bewkd to bring everything into one place.
Instead of juggling conversations, Sandy Paws now has:
- A single booking page for all services
- Clearly defined options for dog walking, field trips, and drop-ins
- Live availability across the week
- Automated confirmations and reminders
- Online payments built in
"This booking system perfectly meets our needs at a highly competitive price. It was seamless to set up, and our clients have found it very easy to book their dog walking sessions."
This created a much smoother experience for both Tate and customers especially for services like secure dog field bookings, where timing and availability are key.
The Results: More Time in the Field, Less Time on Admin
Since switching to Bewkd, Sandy Paws has become far more streamlined and scalable.
1. Hours Saved Every Week
Manual coordination has been dramatically reduced.
- Saves 1–2 hours per day on admin
“I’m no longer glued to my phone replying to messages. I can focus on the dogs and the day ahead.”
2. Majority of Bookings Now Happen Without Messages
Since introducing Bewkd, a large portion of Sandy Paws bookings now happen without any back-and-forth messaging.
- Over 70% of bookings are now made directly online
This has significantly reduced the need for manual coordination and made it easier to manage multiple services across different locations.
“Most clients just book themselves in now, especially for field sessions. It saves a lot of time not having to go back and forth.”
3. Clear, Structured Schedule Across Services
With multiple services running:
- Dog walks
- Field trips
- Drop-ins
Having everything in one system means:
- No more double bookings
- Easy daily planning
- Full visibility of the week ahead
4. Easier Booking for Customers
Customers can now:
- Book dog walks or field sessions instantly
- Choose times that suit them
- Pay upfront without hassle
“Clients love that they can just book in. Especially for the field they can see availability and lock it in straight away.”
5. A More Professional, Trustworthy Experience
As a fully insured and DBS-checked pet service provider, trust is everything.
Bewkd helps reinforce that by providing:
- Structured service listings
- Consistent communication
- Reliable booking confirmations
This builds confidence with both new and existing customers.
Real Impact: Letting the Business Run Free
For Tate, the biggest shift has been moving from reactive admin to a controlled, scalable system.
Instead of:
- Constantly checking messages
- Manually organising bookings
- Chasing payments
Sandy Paws now runs with far more clarity and efficiency.
“It feels like everything’s under control now. I’ve got more time to focus on the dogs, especially during field sessions where they can just run free.”
Why It Works for Dog Walking & Field-Based Services
Sandy Paws Mevagissey highlights something important booking software isn’t just for salons or studios.
It’s especially powerful for mobile and field-based pet services, where:
- Schedules change daily
- Multiple service types need managing
- Locations vary
- Time is limited
Bewkd brings all of that into one simple system.
About Sandy Paws Mevagissey
Sandy Paws Mevagissey is a trusted local pet service run by Tate Richardson, offering:
- Dog walking
- Secure dog field trips
- Drop-ins and pet care
Serving St Austell, Mevagissey, Polgooth, Charlestown, Duporth and Pentewan, the business is fully insured, DBS checked, and focused on reliable, high-quality care.
Customer Review
“This booking system perfectly meets our needs at a highly competitive price and, in fact, some further improvements to the usability and aesthetics have just been made, making it even easier to use. Seamless to set up and our clients have found it very easy to book their dog walking sessions.”
— Tate Richardson, Sandy Paws Mevagissey
Summary
Customer: Tate Richardson
Business: Sandy Paws Mevagissey
Services: Dog walking, secure dog field trips, drop-ins
Location: Mevagissey & surrounding areas
Key Results
- Saves 1–2 hours per day on admin
- Simplified bookings across multiple services
- Eliminated missed messages and double bookings
- Faster, self-service customer booking experience
- More time focused on delivering services
