Bewkd - Privacy Policy
1. Introduction
Bewkd (“Bewkd”, “we”, “our”, or “us”) provides an online booking and scheduling platform that enables businesses to manage appointments, services, staff schedules and payments.
This Privacy Policy explains how we collect, use, disclose and safeguard personal information when using:
- the Bewkd website
- the Bewkd platform
- booking pages powered by Bewkd
By using Bewkd, you agree to the collection and use of information in accordance with this policy.
2. Types of Users
Businesses
Businesses who create Bewkd accounts to manage bookings and appointments.
Customers
Individuals who submit bookings through a Bewkd booking page.
3. Data Controller and Processor Roles
For booking information submitted through Bewkd forms:
- The Business using Bewkd is the Data Controller
- Bewkd acts as the Data Processor
The Business determines how customer data is used.
Bewkd processes booking data only to provide the platform services.
4. Information We Collect
Information Provided by Businesses
When creating an account we may collect:
- Name
- Email address
- Phone number
- Business name
- Business address
- Account login details
Information Provided by Customers
When a customer submits a booking through a Bewkd booking page we may collect:
- Name
- Email address
- Phone number
- Appointment details
- Service selections
- Notes submitted during booking
- Payment information (processed by third-party payment providers)
Automatically Collected Information
We may automatically collect:
- IP address
- browser type
- device type
- operating system
- pages visited
- booking page interactions
- timestamps and system logs
5. How We Use Information
We use personal data to:
- provide the Bewkd booking platform
- manage accounts
- process bookings
- send booking confirmations and notifications
- provide customer support
- maintain system security
- improve platform performance
- prevent fraud or abuse
- comply with legal obligations
6. Lawful Basis for Processing
Under UK GDPR we rely on the following lawful bases:
- Contract
To provide the Bewkd platform and process bookings. - Legitimate Interests
To maintain platform security, detect abuse and improve services. - Consent
Where users opt in to marketing or product updates. - Legal Obligation
Where we must retain information for legal or tax compliance.
7. Data Sharing
With Businesses
When a customer submits a booking through a Bewkd booking page, their information is shared with the Business operating that booking page.
With Service Providers
We may share information with trusted third-party service providers who assist in operating the platform.
Examples include:
- infrastructure hosting providers
- payment processors
- email delivery providers
- security and fraud protection providers
These providers only process personal data as necessary to deliver their services.
We do not sell personal information.
8. Sub-Processors
Bewkd uses trusted third-party providers to deliver its services.
These may include:
- Amazon Web Services (AWS) – infrastructure hosting
- Postmark – email delivery
- Stripe or other payment processors – payment processing
- Google reCAPTCHA – spam protection
These providers are contractually required to protect personal data.
9. International Data Transfers
Some of our service providers may process data outside the United Kingdom or European Economic Area.
Where this occurs, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses
- Adequacy decisions
- equivalent data protection protections
10. Data Retention
We retain personal data only as long as necessary to provide our services and comply with legal obligations.
Typical retention periods include:
- Account data
Retained while the account remains active. - Booking data
Retained as required for operational, accounting, or legal purposes. - System logs
Retained for security monitoring and operational purposes.
Businesses using Bewkd are responsible for managing customer data retention according to their legal obligations.
11. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- encrypted HTTPS connections
- secure infrastructure
- access controls
- monitoring and logging
However, no internet transmission method is completely secure.
12. Your Data Rights
Depending on your jurisdiction, you may have the following rights:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict or object to processing
- request data portability
To exercise these rights please contact:
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
13. Embedded Booking Pages
Bewkd booking pages may be embedded within third-party websites operated by Businesses.
When submitting a booking through these pages:
- Bewkd processes booking data on behalf of the Business
- the Business is responsible for how that data is used
Users should review the Business's privacy policy for more information.
14. Children's Data
Bewkd services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.
15. Changes to this Policy
We may update this Privacy Policy from time to time.
Updates will be posted on our website.
Continued use of Bewkd after updates constitutes acceptance of the updated policy.
16. Contact
For privacy inquiries please contact: